FAQ's

• How can I make an enquiry?

  Use our online availability calendar and/or our enquiry form. When using the form please state the dates you would like, the number of people travelling and the pick-up/ drop-off location.

• Where can I pick-up/drop-off a motorhome?

  At our base in Manresa or at either Barcelona or Girona airport. Please note that additional fees apply for our airport service (70€ and 100€ respectively, each way).

• Can I pick-up/drop-off a motorhome in Madrid, Valencia, Bilboa, Malaga etc.?

  No. (well, not yet at least).

• What time can I pick-up/drop-off?

  Motorhomes can be picked-up anytime between 9am and 8pm and must be dropped-off at the same time since we rent in 24 hour periods. The standard pick-up and drop-off time is 12pm unless you request otherwise. Please note that we are closed on Saturday afternoons and Sunday all day.

• What is the minimum age?

  23 with a driving licence for at least 2 years.

• What documentation do I need to provide?

  Photocopy of driving license for all drivers.

• Can we take our pet?

  No. We have a strict rule that no animals are allowed inside the vehicles. This is out of consideration for other renters who may not react well to animal hairs and also to minimize the likelihood of damage to the interior of the vehicle.

• Is smoking allowed?

  No. Same reason as above... other renters may not appreciate the smell of cigarettes.

• Are seatbelts compulsory?

  Yes. Front and back. Adults and kids. And baby chairs for babies!

• Does the motorhome have a power supply? (12V vs 240V)

  Yes, the motorhome does have an independent power supply but it is important to understand that while you are on the move (not hooked up to mains electricity at a camp site) you are limited to the use of 12V products which run off of the motorhome's battery. You can purchase 12V products such as kettles or hair-dryers but standard household products will not work.

  If you are hooked up to mains electricity at a camp site you are able to use 240V equipment without any problem. Motorhomes typically have at least 2 plugs.

  If you need to be able to use 240V products without being hooked up to mains electricity you can use a power converter (12V - 240V) but this does have it's own limitation... you will need to have the motorhome engine running.

• How long do gas bottles last?

  There is no guaranteed answer to this question since it depends very much on number of occupants, season, usage etc. As a rough guide it would be reasonable to expect 1 bottle to last 1 week under normal conditions. Since the motorhomes come with 2 gas bottles (at least 1 at 100% full on pick-up) running out of gas should not be an issue for rentals of less than 1 week.

  Where can I buy replacement gas bottles?

  In Spain you can buy Butane and/or Propane gas bottles from most Repsol Service Stations or 'Official Service' centers.

  http://www.repsolypf.com/SA/Herramientas/BuscadorServOficialesButanoyPropanoEnvasado/Buscadorso.aspx?NIVEL=15

  Unfortunately there is no standardisation of bottled gas across Europe. If you will be travelling outside Spain you should bear in mind that other EU countries may not use the same system (bottle and connector) and you may need to buy a new bottle and the adequate connector.

  http://www.motorcaravanning.com/vehicles/bottled_gas.htm

  If you would like to avoid running out of emergency we can provide a Camping Gaz 907 2.72kg Refill plus connector (20€) which can be used and sourced across Europe. Please note however that these are small bottles and will not last as long.

  Do I need Butane or Propane?

  Butane, usually in blue bottles, is heavier than Propane, and more energy can be stored in a given bottle size. Propane, although lighter than Butane, has the advantage of remaining usable under freezing conditions and is therefore the best choice for winter motorcaravanning. Butane stops working as the temperature falls towards 0° C whereas Propane works well at very low temperatures indeed (down to about minus 40°C !). Since Propane also works OK at normal temperatures many motorcaravanners like us use Propane all year round.

• Can we take the motorhome outside of Spain?

  Yes. But please let us know at the time of booking which countries you will be going to. The only linmitation is that you cannot take the motorhome outside of the EU.

• Is mileage limited?

  For rentals of 7 days or more mileage is not limited.

  For rentals of less than 7 days mileage is limited to 200km/day. For rentals of 4 day (our minimum rental period) mileage is limited to 100km/day. In both cases additional 'kilometer packs' of 500km can be bought prior to departure.

• Can we park anywhere?

  Yes... using your common sense. Any vehicle which weighs less than 3.5 tonnes is considered a passenger vehicle. This means that our motorhomes are considered equal to cars and can park anywhwere a car can.

  The real problem though is not parking but camping, so...

  A motorhome is considered to be parked when:

  1. it is only in contact with the ground through the wheels (no stabilizers or levelers are being used).
  2. it does not occupy more space than it would when closed... in other words there are no windows open (be careful about that one!), seats or tables out, awning extended etc.
  3. no fluids have been expelled except those due to the combsution of the engine through the exhaust... in other words, no grey or dirty water has been dumped.

  If any one of these rules is broken, the motorhome is camped and that is illegal!

• Is the motorhome fully insured?

  Yes. All our vehicles are fully insured with the exception of the first 700€ which is why we ask for a deposit.

• What do we do if we are broken into?

  As infrequent as this is... it does happen so the first thing you should do is check what has been stolen from your personal belongings (for your own travel insurance claim) and what has been damaged or stolen from the vehicle so that you can get a Police statement.

• What do we do if we break down?

  As part of our insurance policy, each motorhome has 24 hour break down cover across Europe. Details are in the motorhome.

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